We understand the impacts of abuse and trauma and will provide services that are compassionate, trauma-informed, and strength-based.

We will act compassionately towards colleagues as well as those we support, and recognise how kindness and compassion can make a difference to someone’s day.

We will share how we feel honestly in our day-to-day interactions with colleagues and those we support, and will not make promises we cannot keep.

We are non-judgemental and respect the choices made by those we support.

We respect our colleagues by being honest, caring, professional and accountable in our feedback, to build trust between us.

We will be generous with our time, knowledge and experience, and will not withhold knowledge or skills or gate-keep information.

We believe that the women and children we support deserve the best and will work with them to achieve positive outcomes.

We will always aim to be helpful in our approach and seek feedback routinely to ensure we are meeting this value and improve how we work.

We recognise the intersectional experiences of domestic abuse survivors with different backgrounds and needs, and reflect this in our service delivery.

We will be inclusive by recognising individual differences in our colleagues and those we support, and continually strive to include the voices of survivors, colleagues and partners in the way our services are shaped.

We see domestic abuse as both a cause and a consequence of gender inequality, and will provide safe, women only spaces for support and recovery.

We will challenge the systemic nature of patriarchy, misogyny and racism in our day-to-day work and be clear that perpetrators are accountable for their actions.

We will not tolerate victim blaming culture or language, and will advocate for survivors to help ensure they receive justice.